Certifications are all the rage. Many people have them and many companies require at least one when hiring technical personnel. Most certifications are worthless and some are valuable.
Rote Memorization
Many certifications, like the Microsoft ones, are simply a matter of memorization. That is not to say that there are not some very good Microsoft certified techs out there, but the certification has nothing whatsoever to do with whether they are any good or not.
I have worked in a number of jobs where I had to interview candidates for hiring. The vast majority of the candidates who claimed to have Microsoft certifications could answer basic questions about the OS, but really had no clue about how to go about doing problem determination and the problem resolution. When faced with even a simple example of a problem, they were completely unable to even state the first step they would take to resolve a problem, or even worse, would suggest approaches that would do more harm than good.
You can memorize a bunch of facts but that does not teach one how to perform a task. In the computer industry that task is all about identifying and resolving problems.
Performance Based Testing
I have taken a few performance based tests over the years and most people have taken at least one. The common driving test is a performance based test. If you cannot drive, you don’t get a license. And I really don’t think the test is hard enough. Too many people who should not be driving seem to pass. But that is a different rant.
My Pilot’s license was a three part test. The first part was a very technical standard test consisting of multiple choice and fill in the blanks type questions. This was to test my basic knowledge of flying, navigation, FAA rules and other aviation skills. The second part of the test was the “oral,” in which the check pilot quizzed me on many aspects of flying, weather, instruments, navigation and more FAA rules. He then had me create a flight plan and checked it over. The third part was the flight test. This is where a prospective pilot gets to demonstrate his or her capability to actually safely fly an airplane. If you cannot do this, no matter how well you do on the other parts of the test, you cannot get a pilot’s license.
Performance based tests like Cisco and Red Hat are the best tests in the IT industry for ensuring that certificate holders are actually qualified to work on those systems. When I took the Red Hat test there were three sections; one was a standard 50 question test and two were 2.5 hour performance based sections. One section tested how well I could find and resolve problems and the other was to install Red Hat Linux on a computer to meet a set of specifications.
The Red Hat test is now a single section and is completely performance based. Red Hat dropped the written section a few years ago because no one ever failed the test based on the results of that section. The two remaining sections were combined into a single installation and troubleshooting section just a couple months ago.
Aside from my pilot’s license, my Red Hat certification is the one of which I am most proud. It is also the one that is most meaningful. If someone has passed this examination then you can be certain that they have a pretty high minimum skill level and can actually perform problem solving and administrative tasks in the real world.
My Mostly Worthless Collection
I have lost count, but I currently hold between 16 and 18 certifications. Some are worthless because the products that the certification is for are no longer current.
Take my several OS/2 certifications. Who uses that any more? I got half of those certifications because I wrote the multiple guess tests myself while I worked for IBM and later as an independent contractor. A couple of the tests were actually pretty good, but no test that is strictly a classic “written” test, even if given on a computer, can really tell whether a person can actually track down a problem let alone fix one.
I also have some certifications for old Dell and IBM hardware that have long since been best suited to use as boat anchors.
And of course I have my Red Hat certification. That was an exhausting seven hour test in which I had to actually demonstrate the capability to think and perform problem determination as well as resolve problems and perform an installation. It was difficult and I did not pass on my first try.
True Value
One of the most qualified people I have ever hired did not have any certifications. She knew the answers to all of the technical questions we asked during the interview, and she was able to discuss at length the process she would use to resolve certain real world problems we posed as part of the interview. I hired her and she turned out to be one of the best technical people I have ever worked with. I have also worked with people who had only simple written test certifications who could not resolve even simple problems.
I have never worked with anyone who has passed a performance based certification test who could not perform at least the tasks required by that certification and in most cases they were far more capable than just the minimum required to pass the test. Performance based certifications are one good way to differentiate between candidates when hiring, or when looking for a consultant. They are not the only point on which you should base your decision. You should be careful not to eliminate perfectly good candidates just because they do not have a certification.
Forget about using written tests of any kind as a yardstick. They are totally useless.
The true value is in the person not the certification.